This Privacy Policy outlines how Plan Checker, a trading name of Elegance Engineering Ltd. ("Plan Checker," "we," "us," or "our"), collects, uses, discloses, and protects your personal data when you access or use our website, mobile application, or related services (collectively, the "Platform"). This Policy follows the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws in the United Kingdom.
By using Plan Checker, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Platform.
1. Data Controller
The data controller responsible for your personal data is:
Elegance Engineering Ltd. (Trading as Plan Checker)
Email: info@planchecker.co.uk
Company Registration No: 15900115
Registered in England and Wales
Our Data Protection Officer, if applicable, can be contacted at the same email address.
2. Data We Collect
We collect the following categories of personal data:
2.1 Information You Provide
- Full name, contact information (email address, phone number, postal address)
- Account credentials (username, password)
- Professional qualifications, licenses, and certifications
- Payment information for processing transactions
- Communications with us including customer support inquiries.
- Information shared in user profiles, forums, or other interactive features.
2.2 Automatically Collected Information
- IP address, device information, browser type
- Usage data (pages visited, time spent on the Platform, etc.)
- Cookies and similar tracking technologies (see our Cookie Policy)
- Location data (if permitted by your device settings)
- Referral source data (how you came to our Platform)
2.3 Third-Party Data
- Data from third-party services you link to Plan Checker
- Verification information from regulatory bodies or professional associations
- Social media information if you connect your account or interact with our social media pages (where applicable).
- Credit reference agencies and fraud prevention services (where applicable)
3. How We Use Your Data
We use your personal data for the following purposes:
3.1 Service Provision and Account Management
- To create and manage your account on Plan Checker
- To verify your identity and professional qualifications
- To connect you with other users for professional services
- To process payments and manage financial transactions.
3.2 Communications and Support
- To communicate with you regarding updates, services, and support
- To send administrative notifications related to your account.
- To respond to your inquiries and support requests
- To send promotional materials with your consent
3.3 Platform Improvement and Analysis
- To improve the Platform's functionality, security, and user experience
- To analyse usage patterns and trends
- To conduct research and development for new features
- To generate anonymous, aggregate statistics about our users
3.4 Legal and Compliance
- To comply with legal obligations and regulatory requirements
- To establish, exercise, or defend legal claims.
- To prevent fraud, unauthorized access, and other potentially prohibited activities
- To enforce our Terms of Use, User Agreement, and other policies
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
4.1 Contractual Necessity
To provide the services you request and fulfil our contractual obligations to you.
4.2 Legal Obligation
To comply with regulatory and legal requirements applicable to our business.
4.3 Legitimate Interests
Where necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and freedoms. Our legitimate interests include:
- Improving and developing our Platform
- Ensuring platform security and preventing fraud
- Marketing our services to existing customers
- Business management and planning
4.4 Consent
For certain types of processing, particularly marketing communications and certain cookies. You can withdraw your consent at any time.
5. Data Sharing and Disclosure
We may share your personal data with:
5.1 Service Providers
Third-party vendors who help us provide our services, including:
- Payment processors (e.g., Stripe)
- Cloud hosting providers
- IT support and maintenance services
- Analytics providers
- Customer support tools
These providers are contractually obligated to use your data only as necessary to provide services to us and in compliance with data protection laws.
5.2 Regulatory Bodies
For verification of professional qualifications or compliance with legal requirements, we may share relevant data with appropriate regulatory authorities.
5.3 Other Users
When you engage with the Platform's functionality, certain profile information may be visible to other users as necessary for the proper functioning of the service.
5.4 Business Transfers
In connection with mergers, acquisitions, or asset sales, your data may be transferred to the acquiring entity.
5.5 Legal Obligations
When required to comply with legal proceedings, court orders, regulatory authorities, or other legal requirements.
We do not sell your personal data to third parties.
6. International Data Transfers
Your data is primarily processed and stored within the United Kingdom. If data is transferred outside the UK or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved under UK GDPR
- Adequacy decisions by the UK government
- Binding corporate rules for transfers within a corporate group
- Derogations for specific situations as permitted by UK GDPR
7. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Specific retention periods include:
- Account information: For the duration of your account plus 6 years for legal and tax purposes.
- Transaction data: 7 years as required by UK financial regulations.
- Communications: Up to 3 years from the date of communication
- Marketing preferences: Until you withdraw consent or unsubscribe.
When data is no longer needed, it will be securely deleted or anonymized.
8. Your Data Protection Rights
Under UK GDPR, you have the following rights:
8.1 Right to Access
Request access to your personal data we hold.
8.2 Right to Rectification
Correct inaccurate or incomplete data.
8.3 Right to Erasure
Request deletion of your data (subject to legal obligations and legitimate interests).
8.4 Right to Restrict Processing
Request restriction of data processing in certain circumstances.
8.5 Right to Data Portability
Receive a copy of your data in a structured, commonly used, and machine-readable format.
8.6 Right to Object
Object to data processing based on legitimate interests or direct marketing.
8.7 Rights Related to Automated Decision Making
Not be subject to decisions based solely on automated processing that produce legal or similarly significant effects unless you have given explicit consent, or it is necessary for a contract.
8.8 Right to Withdraw Consent
Withdraw consent at any time for data processing based on consent.
To exercise these rights, contact us at info@planchecker.co.uk. We will respond to your request within one month, with the possibility of extending this period by two months where necessary, considering the complexity and number of requests.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data and communications
- Secure hosting environments with appropriate access controls
- Regular security assessments and vulnerability scanning
- Staff training on data protection and security best practices
- Access controls limiting data access to authorised personnel.
Whilst we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
10. Data Breach Procedures
In the event of a personal data breach that poses a risk to your rights and freedoms, we will:
- Notify the relevant supervisory authority (typically the ICO) without undue delay and, where feasible, within 72 hours of becoming aware of the breach
- Notify affected individuals directly if the breach is likely to result in an elevated risk to their rights and freedoms.
- Document all breaches, including facts, effects, and remedial actions taken.
11. Data Protection Impact Assessments
We conduct Data Protection Impact Assessments (DPIAs) for processing activities that may result in an elevated risk to individuals' rights and freedoms, particularly when implementing recent technologies or processing sensitive data on a large scale.
12. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy. Our data handling practices also align with our Service Level Agreement and Acceptable Use Policy to ensure consistent data protection across all platform functions.
13. Children's Privacy
Plan Checker is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.
14. Automated Decision Making and Profiling
We may use automated decision-making processes for:
- Fraud prevention and security monitoring
- Verifying user eligibility for certain services
- Personalising content and recommendations
Where automated decisions produce legal or similarly significant effects, we will:
- Provide meaningful information about the logic involved.
- Ensure human intervention is available upon request.
- Allow you to express your point of view and contest the decision.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." For material changes, we will provide notification via email or through the Platform. Continued use of the Platform after changes constitutes your acceptance of the revised policy.
16. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Plan Checker (Trading Name of Elegance Engineering Ltd.)
Email: info@planchecker.co.uk
Company Registration No: 15900115
Registered in England and Wales
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK at https://ico.org.uk/make-a-complaint/.
By using Plan Checker, you acknowledge that you have read, understood, and agreed to this Privacy Policy.